Some account details on 93okay can be updated by you directly, while others require assistance from our support team.
Self-Editable: Log in → go to "Profile Settings" or "My Account" on the dashboard → you can directly update your email address, address, and preferred language.
Changes must be made through support: Changing your mobile number or full name requires identity verification, as these details are linked to KYC and payment processing. Help Center Contact us via live chat, provide your old and new numbers, and verify your identity with your National ID. Updates are typically completed within 24 hours.
Please note — if you change your name, it must match the name on your National ID exactly. Incorrect or fictitious names will not be accepted and may cause issues with withdrawals.
Self-Editable: Log in → go to "Profile Settings" or "My Account" on the dashboard → you can directly update your email address, address, and preferred language.
Changes must be made through support: Changing your mobile number or full name requires identity verification, as these details are linked to KYC and payment processing. Help Center Contact us via live chat, provide your old and new numbers, and verify your identity with your National ID. Updates are typically completed within 24 hours.
Please note — if you change your name, it must match the name on your National ID exactly. Incorrect or fictitious names will not be accepted and may cause issues with withdrawals.
93okay does not charge any processing fee for withdrawals — there is no deduction when you withdraw funds. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own transaction fees in accordance with their policies — this is outside 93okay's control.
Withdrawal Limits:
Minimum withdrawal: ৳500
Single withdrawal maximum: ৳50,000
Daily maximum: ৳1,00,000
As your VIP level increases, so do your withdrawal limits. Higher-tier VIP members can withdraw larger amounts on a daily basis.
To make a withdrawal, your KYC verification must be complete, and you must withdraw using the same payment method you deposited with. For more details, Transactions View page.
Withdrawal Limits:
Minimum withdrawal: ৳500
Single withdrawal maximum: ৳50,000
Daily maximum: ৳1,00,000
As your VIP level increases, so do your withdrawal limits. Higher-tier VIP members can withdraw larger amounts on a daily basis.
To make a withdrawal, your KYC verification must be complete, and you must withdraw using the same payment method you deposited with. For more details, Transactions View page.
The 93okay support team is available 24 hours a day, 7 days a week. There are several ways to get in touch:
Live Chat (fastest): Help Center and click the live chat button at the bottom corner of the screen. An agent typically connects within 2–5 minutes. For urgent matters, this is the fastest option.
Email: support@93okay.net — Use email for complex issues or document submissions. Responses are typically sent within 24 hours.
Before contacting support, have your registered mobile number or email and a description of your issue ready — this helps resolve things faster. 93okay support is fully available in English.
Live Chat (fastest): Help Center and click the live chat button at the bottom corner of the screen. An agent typically connects within 2–5 minutes. For urgent matters, this is the fastest option.
Email: support@93okay.net — Use email for complex issues or document submissions. Responses are typically sent within 24 hours.
Before contacting support, have your registered mobile number or email and a description of your issue ready — this helps resolve things faster. 93okay support is fully available in English.
Yes, keeping your information secure is one of 93okay's top priorities. Protection is ensured across multiple layers:
Encryption: The entire site is protected with 256-bit SSL/TLS encryption. Every piece of data transmitted from your browser to 93okay's servers — passwords, payment details, or personal information — is fully encrypted and cannot be intercepted.
Data Privacy: Your information is never sold or shared with third parties. For the full policy, Privacy Policy on the page.
Payment Security: Payment details are not stored directly on 93okay's servers — payments are processed through a separate, secure gateway environment.
Account Security: Two-factor authentication (2FA), login notifications, and a suspicious activity detection system are all active.
Use a strong password and enable 2FA on your end as well — it adds an extra layer of security to your account.
Encryption: The entire site is protected with 256-bit SSL/TLS encryption. Every piece of data transmitted from your browser to 93okay's servers — passwords, payment details, or personal information — is fully encrypted and cannot be intercepted.
Data Privacy: Your information is never sold or shared with third parties. For the full policy, Privacy Policy on the page.
Payment Security: Payment details are not stored directly on 93okay's servers — payments are processed through a separate, secure gateway environment.
Account Security: Two-factor authentication (2FA), login notifications, and a suspicious activity detection system are all active.
Use a strong password and enable 2FA on your end as well — it adds an extra layer of security to your account.
The 93okay welcome bonus is automatically applied to new members — no promo code or form required.
How to get it:
1. Registration Complete the process and verify with your mobile number via OTP.
2. Make your first deposit — minimum ৳500.
3. Once the deposit is confirmed, the bonus will be automatically credited to your account.
General Terms: To use a bonus, you must meet the specified wagering requirements (rollover). This means bonus funds cannot be withdrawn directly — withdrawals are only available after placing bets the required number of times. The current terms may change periodically, so for the latest information, Bonus Page View.
The welcome bonus can only be claimed once per account. Creating multiple accounts to claim the bonus is strictly prohibited — if detected, all associated accounts will be permanently closed.
How to get it:
1. Registration Complete the process and verify with your mobile number via OTP.
2. Make your first deposit — minimum ৳500.
3. Once the deposit is confirmed, the bonus will be automatically credited to your account.
General Terms: To use a bonus, you must meet the specified wagering requirements (rollover). This means bonus funds cannot be withdrawn directly — withdrawals are only available after placing bets the required number of times. The current terms may change periodically, so for the latest information, Bonus Page View.
The welcome bonus can only be claimed once per account. Creating multiple accounts to claim the bonus is strictly prohibited — if detected, all associated accounts will be permanently closed.
When you win, your winnings are credited to your 93okay account balance instantly — usually within seconds. Once a bet is settled, you'll see the updated balance reflected on your dashboard.
Withdrawal Time:
After requesting a withdrawal from your account balance to mobile banking, funds typically arrive within 1–4 hours. Bank transfers may take a little longer — up to 1–2 business days.
What to do if your withdrawal is delayed: If KYC verification is not completed, your first withdrawal may be held. Additionally, withdrawals will not be processed until any active bonus wagering requirements are met. If more than four hours have passed, Help Center Please inquire using your transaction ID.
Withdrawal Time:
After requesting a withdrawal from your account balance to mobile banking, funds typically arrive within 1–4 hours. Bank transfers may take a little longer — up to 1–2 business days.
What to do if your withdrawal is delayed: If KYC verification is not completed, your first withdrawal may be held. Additionally, withdrawals will not be processed until any active bonus wagering requirements are met. If more than four hours have passed, Help Center Please inquire using your transaction ID.
Yes, free spins and daily check-in bonuses run regularly at 93okay and are available to all registered members in most cases.
Daily Check-In: Log in daily to claim your check-in bonus. Simply click the "Daily Check-In" option on your dashboard or the promotions page. Consecutive daily check-ins increase your rewards over time.
Free Spins: Free spins are available on select slot games — usually offered alongside deposit bonuses or special promotions. Free spins must be used within a set time after being credited; they expire once the deadline passes.
How to check: After logging in Bonus Page or visit the "My Bonuses" section on your dashboard to see all active offers. Higher VIP levels unlock more free spins and exclusive check-in rewards — for full details, VIP Page View.
Daily Check-In: Log in daily to claim your check-in bonus. Simply click the "Daily Check-In" option on your dashboard or the promotions page. Consecutive daily check-ins increase your rewards over time.
Free Spins: Free spins are available on select slot games — usually offered alongside deposit bonuses or special promotions. Free spins must be used within a set time after being credited; they expire once the deadline passes.
How to check: After logging in Bonus Page or visit the "My Bonuses" section on your dashboard to see all active offers. Higher VIP levels unlock more free spins and exclusive check-in rewards — for full details, VIP Page View.